**We estimate that the average manager will spend more than nineteen thousand hours of their working life having difficult conversations. That number is much higher for business owners.**

Learn the foundational skills shared by the best leaders, negotiators, sales people, and well-rounded human beings: the ability to confidently resolve important issues no matter how contentious, calmly and without harming the relationships that matter.

Negotiations, strategy setting, planning and prioritisation, people leadership, client engagements, conflict resolution - these are some examples of the many difficult conversations you encounter in your daily life.

These conversations happen in all directions: between founders, with shareholders, boards, staff, peers, managers, within and across teams, internally and externally. And because every conversation involves at least one other human, it is loaded with the unpredictability our brains have evolved to protect us from.

We address the root cause of organisational friction, from the boardroom, around the water cooler, and out to the external relationships we depend on: avoiding or fumbling difficult conversations. This not a character flaw, it is simply a skill gap, and like any other skill, it can be learned.

**More than a workshop.**

We meet with all participants one-to-one ahead of the workshop so that we understand your individual learning objectives, and to ensure that you know what to expect from the day.

Research tells us that if you don't apply what you learn in the real-world within three-weeks of the workshop, it's likely that you never will. What really matters to us is that you see lasting and positive change, so we also offer an additional one-to-one session to help you prepare for a real conversation. This follow up session is optional, encouraged, and comes at no additional cost to you.

The Navigating Difficult Conversations workshop can be run for internal groups, and is available to individuals via scheduled public workshops held throughout New Zealand. Our public workshop is registered with the Regional Business Partner Network, contact us to explore whether your business may be eligible for this support.